Introduction

These Terms and Conditions (hereinafter the “Terms”) govern your access to and use of the Winum online casino platform (hereinafter “Winum”, “we”, “us”, or “our”), operated by Galaxy Byte Lab SRL under licence number ALSI-202508040-FI2 issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. By creating an account, accessing the website, or playing any game on Winum, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in full. These Terms form a binding legal agreement between you as the player (“you”, “your”, or the “Player”) and Winum, in relation to all gaming services, bonuses, payments, and features offered on the platform. If you do not agree with any provision of these Terms, you must immediately stop using the website and not create or continue using a Winum account. These Terms are written in English as used in India, which is the authoritative language version for all interpretations and disputes concerning players from India, even if translations are provided in other languages.

Winum is an online casino offering a variety of games, including but not limited to slots, crash games, table games, and live casino experiences from multiple software providers. The service is intended strictly for entertainment purposes and only for individuals who are legally permitted to participate in online gambling in their respective jurisdiction and who are at least 18 years of age. You understand that gambling involves a risk of losing money and that it is your responsibility to play responsibly and within your financial means. Winum does not provide financial advice, investment products, or any guarantee of profit, and any perceived “Winum review” or “Winum scam” content on third-party websites is beyond our control; players must always rely on the official information provided on Winum. Your use of the Winum platform is also subject to our Privacy Policy, KYC Policy, and other related policies, which are incorporated by reference into these Terms.

Acceptance of Terms

By registering an account, making a deposit, placing a bet, or otherwise using any function of the Winum website, you expressly confirm your acceptance of these Terms and all related policies. You acknowledge that these Terms may be updated or modified from time to time in order to ensure legal compliance, improve player protection, and reflect changes in our services or regulatory framework. We reserve the right, at our sole discretion, to amend, modify, or replace any part of these Terms without prior individual notice, although where reasonably possible, we may communicate significant changes via email, on-site notifications, or account messages. Continued use of the Winum platform after changes to the Terms have been published shall constitute your acceptance of the updated Terms in full. If you do not agree to the updated Terms, you must immediately stop using our services and request account closure in accordance with these Terms.

You are required to review the Terms periodically, and it is your responsibility to remain informed about any amendments that may affect your rights or obligations. Any reference to “Terms” in this document includes all schedules, policies, and rules specific to particular games or promotions, which may be updated separately. Winum reserves the right to suspend, limit, or terminate your access to the platform if you breach any provision of these Terms or if we have reasonable grounds to suspect such a breach. Under no circumstances will Winum be responsible for losses or liabilities arising because you failed to familiarise yourself with the applicable Terms or changes thereto. By accepting these Terms, you also confirm that any gaming activity undertaken on Winum is done so for personal entertainment and not for professional or commercial gambling purposes.

Eligibility & Age Restriction (18+ only)

Use of the Winum online casino is strictly limited to individuals who are at least 18 years old or above the legal age of gambling in their country of residence, whichever is higher. By creating an account and using our services, you represent and warrant that you are not under 18 years of age and that you have full legal capacity to enter into binding agreements. Underage gambling is strictly prohibited, and Winum enforces a zero-tolerance policy towards any attempt by minors to access the platform. If we suspect, receive evidence, or reasonably believe that you are under 18 or have registered on behalf of someone under 18, we will immediately suspend your account, void all bets, and forfeit any winnings associated with such activity. Parents, guardians, and responsible adults are strongly encouraged to use parental control software and to secure devices to prevent minors from accessing online gambling platforms.

Winum recognises the particular risks that online gambling poses to young people, including increased vulnerability to addiction, financial harm, and negative impact on education and mental health. Therefore, we make it clear that no bonuses, promotions, or marketing communications are directed, either intentionally or negligently, towards individuals under 18. You agree not to share your account details with any minor and not to allow any underage person to use your device for logging into Winum. If you become aware of any account that may belong to an underage person or that is being used by a minor, you must immediately inform our support team at [email protected]. Winum reserves the right to cooperate with law enforcement and other authorities to investigate any suspected underage gambling and to take all necessary legal steps to protect minors from harm.

Account Registration

To access real-money games and services at Winum, you are required to complete the account registration process accurately and truthfully. Registration is mandatory and accounts are for personal use only, meaning you may not share, transfer, or sell your account to any third party. You confirm that all information provided during registration—such as your full name, date of birth, address, email, and payment details—is correct, complete, and up-to-date. Winum reserves the right to request additional information or documentation at any time to verify your identity, age, or address as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. If any of the information you provide is false, misleading, or incomplete, we may suspend or permanently close your account and, in serious cases, report the matter to competent authorities.

You may hold only one active Winum account (“one account only” policy). Duplicate accounts, multiple registrations using different email addresses or identities, or accounts created on behalf of another individual are strictly prohibited and will be treated as a serious breach of these Terms. Any duplicate or linked accounts identified by us may be closed and any bonuses, free spins, or winnings associated with such accounts may be forfeited at our discretion. Your account must be used solely for personal entertainment and not as a payment or transfer service; account transfer or use of proxy or VPN to mask your true location is forbidden, in line with our “vpn_proxy_forbidden” policy. You are responsible for maintaining the confidentiality of your login details, and any activity carried out under your credentials will be considered your own, unless you have previously notified us of possible compromise.

If you wish to close your account voluntarily, for any reason including responsible gambling, you may do so by contacting customer support. In addition, Winum retains the right to close or suspend your account if it remains inactive for a prolonged period, normally after 12 months of inactivity, in accordance with our “inactive_close_after_months” policy. In such cases, we will follow applicable procedures regarding any remaining real-money balance, as described in these Terms and relevant policies. Your registration and continued use of Winum signify that you accept not only these Terms, but also our KYC Policy, Privacy Policy, and Responsible Gambling Policy as integral parts of your agreement with us.

Deposits & Withdrawals

Winum offers a range of payment methods to facilitate deposits and withdrawals, subject to availability in your jurisdiction and in accordance with our AML and KYC requirements. All financial transactions must be made using payment instruments held in your own name; third-party payments, including deposits or withdrawals initiated by someone other than the registered account holder, are strictly forbidden. When you deposit funds to your Winum account, you understand that these funds are intended for gambling purposes only and that no interest will accrue on your balance, as per our “interest_on_balance” rule. We reserve the right to apply additional verification measures before processing deposits or withdrawals, particularly in cases of large transactions or suspicious activity flagged by our risk monitoring systems. Currency conversion, if applicable, will generally be handled by the payment provider or financial institution, and you accept any associated fees or exchange rate differences.

Withdrawals may be subject to minimum and maximum limits, as well as to the requirement that your account be fully verified in line with our KYC procedure. The “first_withdrawal_requires_verification” principle means that you may have to provide documentation (such as passport, ID card, driver’s licence, utility bill, bank statement, or additional checks like selfie with ID or video verification) before your first withdrawal is processed. Winum prefers to pay out withdrawals using the same method used for deposits whenever reasonably possible, in line with our “withdrawal_same_method_preferred” practice, to reduce the risk of fraud and money laundering. All withdrawal requests are subject to internal review, and we reserve the right to delay or freeze withdrawals where necessary to conduct security and AML checks. Any chargebacks, payment reversals, or attempts to dispute legitimate transactions with your bank or payment provider are prohibited and may result in immediate account closure, reporting to relevant authorities, and claims for reimbursement of costs.

You acknowledge that transaction times may vary depending on the payment method, banking systems, and external circumstances beyond Winum’s control. While we strive to process withdrawals promptly, we do not guarantee specific timeframes and shall not be liable for delays attributable to banks, payment gateways, blockchain networks, or other third parties. You must retain copies of all transaction records and correspondence with Winum in case of discrepancies or complaints. Any reported issue concerning deposits or withdrawals must be raised as soon as reasonably possible, and in any event within the time limits set out in our complaints section below. By using our payment services, you agree to comply with all relevant laws, including those relating to AML, counter-terrorist financing, and the prevention of fraud.

Payment Methods Table

The following table provides an illustrative overview of the main payment methods supported by Winum. Availability, currencies, and limits may vary depending on your country and account status. This table is informative only and does not constitute a binding commitment to provide all listed methods at all times.

The exact limits, fees (if any), minimum deposit or withdrawal amounts, and available currencies for each payment method will be displayed in the Winum cashier section and may change without prior notice. You must always check the current information before initiating any transaction. If there is a conflict between this table and the information displayed in your account cashier, the latter shall prevail.

Bonuses & Promotions

Winum may offer various bonuses and promotions, including but not limited to welcome packages, reload bonuses, cashback, free spins, and special events such as the Lucky Wheel. These promotions are provided at our discretion and may be modified, suspended, or cancelled at any time, subject to applicable laws and regulations. Each bonus or promotion is governed by specific terms, including wagering requirements, minimum deposit thresholds, game eligibility, maximum bet per spin or round, and expiry periods. For example, selected welcome bonuses may include offers such as “100% + 150 Free Spins” on the first deposit starting from a specified minimum amount, followed by subsequent bonuses such as “50% + 100 Free Spins”, “75% + 50 Free Spins”, and similar, each subject to the corresponding terms displayed on-site. You must always review the individual bonus rules before participating, as acceptance of a bonus means acceptance of its specific conditions.

Bonus wagering requirements generally fall within a predefined multiplier range, such as 30x–40x the bonus amount or the bonus plus deposit, depending on the promotion. The bonus validity may be limited, for instance to 7–14 days for standard bonuses and 24 hours for free spins, after which any unused bonus funds or corresponding winnings may expire. You can usually monitor the status and progress of your active bonuses by visiting the “My Account → Bonuses” section, where you may see information about the current status (active, pending, completed, expired), remaining wagering, progress percentage, and whether the bonus has been converted to real balance. A dedicated “Wager now” or similar call-to-action may direct you automatically to eligible games where bonus wagering is allowed. Bets placed on ineligible games or attempts to circumvent bonus rules may lead to the cancellation of the bonus, voiding of winnings, and possible account restrictions.

Winum strictly prohibits bonus abuse, exploitation of loopholes, or misuse of promotions, whether individually or in collusion with others. Prohibited practices include, but are not limited to, using multiple accounts to claim the same bonus more than once, forming betting syndicates, using minimal-risk strategies to clear bonuses (such as hedging bets or equal betting on different outcomes), and exploiting technical or game malfunctions. Where we identify suspicious bonus-related behaviour, we reserve the right to forfeit bonus funds, remove associated winnings, and close or suspend the account. Participation in any bonus or promotional campaign is optional; you may choose not to receive bonuses, or to opt out of marketing communications, in accordance with our marketing preferences and privacy settings. In case of inconsistency between these general Terms and specific bonus terms, the specific bonus terms shall prevail for that promotion.

Game Rules

Each game available at Winum, including but not limited to slots such as Aviator, Chicken Road 2, Balloon, Mummy’s Jewels, Gold Party, Wolf Gold, Gates of Olympus 1000, 5 Lions Megaways, Sugar Rush 1000, Sweet Bonanza, and Olympus Power Link, is governed by its own set of rules and paytable information. You are responsible for familiarising yourself with the rules, betting options, payout structures, and special features of each game before playing for real money. Game rules, including RTP (Return to Player) percentages and volatility characteristics, are generally available within the game interface or in a dedicated help section. By placing a bet, you confirm that you have understood the game rules and accept the outcome determined by the system as final and binding, subject only to proven technical errors or malfunctions. If you encounter any uncertainty about how a specific game works, you must seek clarification before continuing to play.

Winum may from time to time add, remove, or modify games, providers, or gaming features to ensure compliance with legal requirements, technical compatibility, or business considerations. We do not guarantee the availability of any particular game at all times and shall not be liable if a game is temporarily unavailable or permanently removed. Bets placed and confirmed before a game interruption or system failure will normally stand, while bets not properly registered in our logs will be considered void. In the event of a discrepancy between the outcome displayed on your screen and the result recorded on the game server, the server record shall prevail. Any attempt to manipulate game outcomes, exploit software bugs, or use unfair methods (including bots, scripts, or automated tools) is strictly prohibited and may result in immediate account closure and forfeiture of funds.

Certain games, particularly live casino or crash-style games, may have additional rules relating to timing, disconnections, or handling of incomplete rounds. It is your responsibility to maintain a stable internet connection and to ensure that your device meets the technical requirements for playing our games. Winum disclaims liability for losses caused by failures of your equipment, network connection, or interruption of power supplies, except where such failures are directly attributable to our negligence or deliberate misconduct. All game rules form an integral part of these Terms, and by playing any game on Winum, you agree to be bound by both the general Terms and the specific rules of each game. In case of conflict between a game’s on-screen rules and these Terms, the game-specific rules displayed within the game will normally take precedence for gameplay, but the general Terms will continue to apply to all other matters.

Fair Play & RNG

Winum is committed to ensuring that all games offered on the platform are fair, transparent, and unbiased. The outcomes of our digital games (such as slots and certain table games) are determined by certified Random Number Generator (RNG) technology, designed to produce unpredictable and statistically random results. We work with reputable software providers who subject their RNGs and game implementations to regular testing and certification by independent testing laboratories, where required by our licensing conditions and industry best practices. While we strive to ensure that all providers adhere to the highest standards of fairness, Winum does not guarantee specific winning patterns or outcomes and cannot influence the result of any individual spin, round, or hand. By using our services, you accept that games of chance inherently include the risk of losing money and that no strategy, system, or tool can eliminate this risk.

Any claims, publications, or rumours describing “Winum scam” activities that suggest we manipulate game outcomes are rejected as false, provided the games are functioning according to their technical specifications. If you believe a specific game round was resolved incorrectly or unfairly, you must promptly contact our support team with detailed information (game name, time, bet ID, and description). We will investigate the matter, consulting the relevant game logs and, where needed, referring the issue to the game provider for review. If a technical fault or malfunction is confirmed, we may void affected bets, refund stakes, or apply other reasonable remedies as per our policies and any applicable regulatory requirements. However, if the investigation confirms that the game behaved in line with its rules and RNG, the original outcome will stand and no further compensation will be due.

Winum reserves the right to suspend or remove any game if we have reason to suspect irregularities, security issues, or technical problems that could compromise fairness. You are prohibited from attempting to gain an unfair advantage by exploiting software bugs, timing vulnerabilities, predictable RNG states, or any other weakness. Use of external tools such as bots, automated betting scripts, or devices that read or predict game seeds or sequences is strictly banned. Breach of these provisions may lead to forfeiture of winnings, closure of your account, and referral to appropriate authorities if criminal conduct is suspected. Fair play is essential to the integrity of Winum, and we expect all players to observe high standards of honesty and good faith when using our platform.

Responsible Gambling

Winum recognises that while online casino gaming can be a form of enjoyable entertainment, it also carries the risk of financial loss and the potential for problem gambling. We are committed to promoting responsible gambling practices and providing tools, information, and support to help our players manage their gaming behaviour in a safe and controlled manner. Gambling should never be seen as a way to earn income, pay debts, or solve financial difficulties, and you should only play with money that you can afford to lose. As part of our responsible gaming policy, we offer various features such as deposit limits, time or session limits, cooling-off periods, and self-exclusion options. We also cooperate with professional support organisations that specialise in assisting individuals affected by problem gambling.

You are encouraged to regularly monitor your gambling behaviour and to pay attention to warning signs, such as chasing losses, increasing stakes beyond your comfort zone, neglecting family or work responsibilities, or feeling anxious, depressed, or irritable when not gambling. If you suspect that you may be losing control over your gambling, we strongly recommend that you stop playing immediately and consider using one or more of our responsible gaming tools. Our support team is available to explain these options and to help you apply appropriate restrictions to your account, in line with our “monitoring” and “responsible_gaming” framework. We may also, at our discretion, apply certain protective measures to your account if we detect patterns of behaviour that could indicate potential harm, although such monitoring cannot guarantee that all cases of problem gambling are identified. Players under the age of 18 are strictly forbidden from using our services, not only for legal reasons but also because younger individuals are at an elevated risk of developing gambling-related problems.

It is important to understand that responsible gambling is a shared responsibility between Winum and you as the player. We provide the tools, information, and assistance, but you must use them proactively and honestly, providing accurate information about your financial situation and gaming habits where requested. You should never attempt to bypass self-imposed limits by opening additional accounts, using VPNs, or providing false details, as such actions undermine your own safety and violate these Terms. Winum cannot be held responsible for losses incurred due to your failure to use responsible gaming tools or to heed warnings about gambling risks. Nonetheless, we will always take reasonable and proportionate steps to assist players who genuinely seek help, and we encourage open communication with our support team if you are facing difficulties.

Tools & Features (table)

Winum provides a range of responsible gambling tools to help you control your gaming behaviour. The following table summarises the main features typically available to players:

Availability of specific tools and their technical implementation may differ by jurisdiction, product, or platform version. Winum reserves the right to enhance, modify, or remove certain tools where required by law or system constraints, but will always seek to maintain a robust framework for player protection.

Support Resources

In addition to technical tools, Winum encourages players to seek professional help if they experience difficulties controlling their gambling. We cooperate with or refer to recognised support organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous, among other regional counselling and support services. These organisations can offer confidential advice, self-assessment tests, online or in-person counselling, and support groups for both players and their families. While these services are independent from Winum and we cannot be responsible for their operations, we recommend them as valuable resources for those seeking assistance. You can find contact details and website links to such organisations in our dedicated Responsible Gambling section on Winum.

We also encourage you to talk openly with family or trusted friends if you feel your gambling is becoming problematic. In some cases, it may be advisable to seek professional financial counselling to manage debts or financial stress caused by gambling. If you contact Winum support with concerns about your gambling, our team will treat your communication with discretion and will guide you towards appropriate measures, including self-exclusion or referral to external organisations. For parents or guardians worried that a minor may have accessed Winum or any other gambling platform, it is essential to address the matter promptly, seek appropriate counselling if necessary, and implement technological safeguards. Responsible gambling is ultimately about protecting your wellbeing and that of those around you, and Winum is committed to supporting you in that effort.

Prohibited Activities

When using Winum, you agree not to engage in any form of illegal, fraudulent, abusive, or otherwise prohibited activity. This includes, but is not limited to: opening multiple accounts, using fake or stolen identities, submitting forged documents, engaging in payment fraud or chargebacks, exploiting game bugs or system vulnerabilities, using bots or scripts, colluding with other players, or attempting to launder money through the platform. Any conduct that we reasonably suspect to constitute “bonus abuse”, such as systematically taking advantage of promotions in bad faith, is also classified as a prohibited activity. The use of VPNs, proxies, or similar technologies to disguise your true location, bypass regional restrictions, or unlawfully access Winum from restricted jurisdictions is strictly forbidden under our “vpn_usage” and “vpn_forbidden” flags. Harassment, abusive language, or threats towards our staff or other players are equally unacceptable and may lead to account sanctions.

If we detect or reasonably suspect that you are involved in any prohibited activity, we may take a range of actions, including immediate suspension or closure of your account, freezing of funds, cancellation of bets or bonuses, and reporting to relevant authorities or regulators. We may also retain and use your data and transaction history to conduct internal investigations and to comply with our legal obligations related to AML, counter-terrorist financing, and fraud prevention. We reserve the right to withhold or seize funds that we reasonably believe are connected to prohibited activities, subject to any conflicting obligations under applicable law. You may be requested to provide additional documents, explanations, or evidence, and failure to cooperate may be treated as confirmation of misconduct. Engaging in prohibited activities constitutes a serious breach of these Terms and may result in civil and criminal consequences beyond the scope of this agreement.

You must also refrain from using Winum for commercial or professional gambling operations, including acting as a bookmaker, running betting syndicates, or otherwise using the platform in a manner not intended for personal entertainment. Any attempt to reverse-engineer, decompile, or tamper with the software, or to gain unauthorised access to our systems or other players’ accounts, is strictly banned and will be treated as a security incident. We may also share information about suspected fraudulent or abusive behaviour with other licensed operators, payment providers, and relevant authorities, in accordance with applicable law. The list of prohibited activities in these Terms is not exhaustive, and we reserve the right to define other conduct as prohibited where it undermines the integrity, security, or reputation of Winum.

Restricted Countries (table)

Due to legal and regulatory reasons, access to Winum may be unavailable or restricted in certain countries and territories. The following table provides an indicative, non-exhaustive list of jurisdictions where Winum does not generally offer real-money services or where strict limitations may apply. This table is for guidance only; you are solely responsible for ensuring that online gambling is legal in your country before using Winum.

This table does not cover all jurisdictions where restrictions may apply. The decisive factor is your actual location and legal residency when using Winum, and not just your nationality. You may not use VPNs, proxies, or any other methods to conceal your true location or to circumvent geographical restrictions. If we discover that you have played from a restricted jurisdiction, we may void your bets, cancel winnings, and close your account, irrespective of previous acceptance of deposits. Winum’s decision regarding country restrictions is final, subject to applicable law and any regulatory directives.

Privacy & Data Protection

Winum is committed to protecting your personal data and handling it in accordance with applicable data protection laws and best practices. As the “data_controller”, Winum determines the purposes and means of processing your personal information, which may include your identity details, contact information, financial data, gaming history, device identifiers, and communication logs. We collect and process this data to operate the online casino, verify your identity, process payments, prevent fraud and money laundering, provide customer support, and comply with legal obligations. Your data may be shared with carefully selected third parties where necessary, including payment providers, KYC and AML services, technical and analytics providers, and duly authorised authorities. Some data transfers may involve international transfers across borders, in which case we take appropriate measures to ensure adequate protection of your information.

We typically retain your personal data for a period consistent with our legal and regulatory obligations, such as a minimum of 5 years after account closure or your last transaction, in line with “retention_years” requirements commonly set by AML laws. You have certain rights in relation to your personal data, which may include the right to access, correct, delete, or restrict processing of your information, as well as the right to data portability, to object to certain types of processing, and to withdraw consent where processing is based on consent. You may also have the right to lodge a complaint with a relevant data protection authority if you believe your rights have been violated. Detailed information about data processing practices, legal bases, and your rights can be found in the Winum Privacy Policy, which forms an integral part of these Terms and is accessible through Winum.

Winum uses cookies and similar technologies to enhance your user experience, remember preferences, track website performance, and personalise content or promotions where appropriate. You may manage your cookie preferences through your browser settings or in any cookie consent interface provided on the site, though disabling certain cookies may impact functionality. We also employ security measures such as encryption, access controls, and monitoring tools to protect your data against unauthorised access, loss, or misuse. However, no system is completely immune to security risks, and you acknowledge that you also play a crucial role in safeguarding your data by keeping your login credentials confidential and using up-to-date security software on your devices. By using Winum, you consent to the collection and processing of your data as described in these Terms and in the Privacy Policy.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or permanently terminate your account where we have reasonable grounds to believe that you have breached these Terms, engaged in prohibited activities, or otherwise posed a risk to the integrity or reputation of our services. Suspension may also occur where we require additional verification, where we observe unusual or suspicious activity, or where legal or regulatory requirements oblige us to do so. During suspension, you may be temporarily unable to deposit, withdraw, or place bets, while certain features such as document upload or communication with support may remain available. We will normally inform you of the reason for suspension, unless legal or security considerations prevent us from doing so. Depending on the results of our investigation, we may either reinstate your account, impose conditions on its future use, or proceed to closure.

Account termination may be initiated by Winum or requested by you. We may close your account in circumstances including, but not limited to, serious breach of these Terms, confirmed fraud or money laundering, underage gambling, provision of false information or documents, extended inactivity as per our “inactive_close_after_months” rule, or where required by a court order or regulatory directive. In case of termination, any remaining real-money balance, excluding funds linked to prohibited activities or legal restrictions, will be handled in accordance with applicable law and our internal policies, which may include paying out the funds to you or retaining them pending further investigation. You may request voluntary closure of your account at any time by contacting our support team, specifying whether the closure is for general reasons or due to responsible gambling concerns. Where closure is tied to problem gambling, we may apply additional safeguards to prevent or restrict reopening.

Winum shall not be liable for any loss, damage, or inconvenience arising from the suspension or termination of your account, especially where such actions are taken in good faith to protect you, other players, or the integrity of our operations. However, we will act in a fair and proportionate manner, taking into account the specific circumstances of each case, and will seek to resolve any disputes through our complaints process. In all instances of suspension or termination, you remain bound by any obligations that have accrued prior to such action, including payment of any debts, fulfilment of wagering requirements, or cooperation with investigations. These Terms shall survive account closure to the extent necessary to govern any outstanding rights or responsibilities.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum provides the online casino services on an “as is” and “as available” basis, without any express or implied warranties of merchantability, fitness for a particular purpose, or non-infringement. While we strive to maintain a safe, secure, and reliable platform, we do not guarantee uninterrupted access, error-free operation, or immunity from technical issues affecting the website, games, or payment systems. You acknowledge that system failures, delays, or interruptions may occur due to factors beyond our control, including internet connectivity issues, failures of third-party providers, or force majeure events. Winum shall not be liable for any loss of winnings, bets, profits, data, or other indirect or consequential damages arising from such incidents, except where mandated by applicable law.

Our liability to you, if any, shall in all cases be limited to the lesser of (a) the amount of your last deposit made within the 30 days prior to the incident giving rise to the claim, or (b) the actual direct loss suffered by you, proven with reasonable documentation. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law. You agree to indemnify and hold harmless Winum, its owners, employees, affiliates, and partners from any claims, liabilities, damages, or expenses arising out of your breach of these Terms, your misuse of the platform, or your violation of any law or rights of a third party. This indemnity obligation shall survive termination of your account or cessation of your use of Winum.

Winum is not responsible for the content of external websites, reviews, or forums, including any third-party “Winum review” or allegations of “Winum scam”. Opinions expressed on such sites do not represent our official stance, and you should always rely on the information provided directly by us on Winum. We are likewise not liable for any actions taken by third-party payment processors, software providers, or network operators, though we will reasonably cooperate with you to resolve issues involving these entities. By accepting these Terms, you acknowledge the inherent risks associated with online gambling and agree that your use of the Winum platform is at your own risk, within the limits of these liability provisions.

Complaints & Dispute Resolution

Winum aims to provide a high standard of service and to address any concerns or complaints in a fair and timely manner. If you have a complaint related to your account, transactions, bonuses, or game outcomes, you should first contact our customer support via email at [email protected], providing as much detail as possible, including your username, relevant dates, transaction or game IDs, and a clear description of the issue. We will acknowledge receipt of your complaint within a reasonable timeframe, typically within 1 day, and will strive to investigate and respond substantively within up to 30 days, depending on the complexity of the matter. For game-specific complaints, you are expected to raise the issue within 14 days of the disputed event, while account-related complaints should normally be raised within 30 days, in accordance with our internal time limits.

During the investigation, we may request additional information or documentation from you and may consult transaction logs, game logs, and communications records to assess the situation. You agree to cooperate in good faith by providing accurate and complete information in a timely manner. Once we have completed our review, we will communicate our decision to you, explaining the reasoning where possible and appropriate. If you are unsatisfied with our response, you may have the option, depending on applicable law and licensing conditions, to escalate the complaint to an independent dispute resolution body or to the relevant regulatory authority in the jurisdiction of our licence. Details of any applicable external dispute resolution procedures may be provided upon request or published on our website.

Please note that we will not tolerate abusive, threatening, or offensive behaviour during the complaints process, and such conduct may lead to refusal to continue communication except for essential matters. However, a genuine and respectful complaint, including one disputing our decision, will always be considered in good faith. All decisions made by Winum in relation to disputes will be based on the available evidence, our Terms, and applicable law, and while we seek to be fair and transparent, our internal decision shall be final unless overturned by a competent regulatory or judicial authority. Your right to pursue legal remedies in a court of law remains unaffected by any internal or external dispute resolution mechanism, to the extent permitted by applicable law.

Governing Law

These Terms and any disputes, claims, or proceedings arising out of or in connection with your use of Winum shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation and licensing of Galaxy Byte Lab SRL, as indicated in our licence information. Any reference to “governing_law” in these Terms signifies that the primary legal framework applicable to our relationship is that of our licensing jurisdiction, without prejudice to any mandatory consumer protection laws that may apply in your country of residence where such laws cannot be waived by agreement. In the event of a conflict between the laws of different jurisdictions, the choice of law clause set out in these Terms shall prevail to the fullest extent permitted by applicable rules on conflicts of laws.

You agree that, subject to any applicable rights to refer disputes to alternative dispute resolution mechanisms, the courts or competent authorities of our licensing jurisdiction shall have exclusive or primary jurisdiction over any legal action or proceeding arising under these Terms. Nevertheless, nothing in this section shall prevent you from invoking any mandatory rights or protections granted to you under the law of your home country, where such rights are legally non-derogable. Winum does not warrant that the services offered on the platform are lawful in every jurisdiction, and it is your responsibility to ensure compliance with local laws before registering or playing. If any part of these Terms is found to be invalid or unenforceable by a competent authority, the remaining sections shall remain in full force and effect, and the invalid provision shall be replaced by a valid one that most closely reflects the original intent.

Final Provisions

These Terms, together with the Privacy Policy, KYC Policy, Responsible Gambling Policy, and any specific game or bonus rules published on Winum, constitute the entire agreement between you and Winum regarding the use of our online casino services. They supersede any prior understandings, arrangements, or representations, whether written or oral, relating to the subject matter herein. Winum may assign or transfer its rights and obligations under these Terms to another entity within the same corporate group or to a successor in case of merger, acquisition, or restructuring, provided that such transfer does not reduce the level of protection afforded to you under these Terms. You are not permitted to assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent.

Failure or delay by Winum to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy, and any single or partial exercise shall not preclude any further exercise. Headings and section titles are provided for convenience only and shall not affect the interpretation of the underlying provisions. In the event that any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, such provision will be severed to the extent necessary, and the remaining provisions will continue to be valid and enforceable. Any notices or communications from Winum to you may be delivered via email, on-site messages, or other electronic means, and shall be deemed received once sent to the contact details registered on your account.

By continuing to use Winum, you confirm that you have read and understood these Terms, that you are at least 18 years of age, and that you agree to be legally bound by all the provisions set out above. If you have any questions or require clarification about any part of these Terms, you should contact our support team before proceeding with gambling activities. Your responsible and lawful use of Winum is essential to maintaining a safe and trustworthy gaming environment for all players, and we thank you for respecting both the letter and the spirit of these Terms.